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Return Policy

 

1.Cala Qisya Returns Policy.

 

Yes you can, within fourteen (14) days of receiving an item ordered from the CALAQISYA online store (www.calaqisya.com) or any of our physical stores if you are not completely happy with. We encourage you to call our Customer Care line at 03-86851280 before returning a product / parcel so we can provide you with the best service.

You will get a full refund / store credit if the requested / suggested product(s) is out of stocks. We will also pay the return shipping costs if the return is a result of our error which you received an incorrect or defective item, etc.

You should expect to receive your refund within fourteen (14) working days. This time period includes the transit time for us to receive your return (1-3 working days), the time it takes us to process your return parcel (1-3 working days), and the time it takes from our finance to your issuer bank to complete the refund (2-3 working days).

 

YOU MAY RETURN FOR EXCHANGE:

 

“If you dissatisfied with an item, we want to quickly correct the problem".

All item(s) must be returned to us undamagedunsoiledunwashedunaltered, and unworn.
All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.

Items that are damagedmarked or found to be manufacturing error is acceptable and new item in good condition or other item with it purchased value will be send back to the customer (subject to stocks availability).

If you need to return an item or more, please contact us via phone call or email. Your request must have particular details such Order ID (#XXXXXX), alternative contact number and details about the product you would like to return. We will respond promptly with instructions for how to return items from your order.

Your shipping cost will be refund either in cash, bank transfer or store credit.

 


YOU MAY NOT RETURN FOR EXCHANGE :

 

  • Accessories such as brooch (es), perfume(s), body wash (es), body mist(s), inner(s) and such are not returnable.
  • Pre-order & Backout order item(s).
  • Sale items or purchases made with discount coupons.
  • Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance unless it is found to be manufacturing error or faulty beforehand.

 If we still received item like the said, we will send back to customer and customer will bear the postage. 

 

RETURN FOR EXCHANGE PROCESS:

 

ONLINE (www.calaqisya.com)

If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for changing to another/same item with same purchased value, store credit or full amount bank transfer. Return must be post back within:

a) 14 working days from arrival of package for local delivery.

b) 30 working days from arrival of package for overseas delivery.

c) Item(s) purchased from online can be exchanged with ONLINE and also through our outlets ; Central i-City, Johor Bahru & Ipoh. Customer must first email us for acknowledgement & stock arrangement.

d) Our working hours are on weekdays from 8am to 5pm except during Selangor & National Public Holidays. Emails sent outside these hours will be replied on the next working day. Rest assured any enquiries will be answered. Email can be sent to help@calaqisya.com.

e) For all orders with missing, defect or wrong item, email us again at help@calaqisya.com with your order id (#XXXXXX) using subject header "Missing, Defect & Wrong". You may call us too at 03 - 86851280. We will advise and help you accordingly. 

To check the return and refund status, you may contact our customer care center via email at help@calaqisya.com.

 

STORE

If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange only.

a) Item(s) purchased must be presented at the cashier counter.

b) Item(s) return or exchange must be at the purchased outlet ONLY.


2. Cancellation by Customer (Non-Faulty Product).

No cancellation fees shall be applicable with NO valid reasons. fees shall be applicable.



3. Cancellation by Customer (Faulty Product)


All product descriptions, information and measurement posted in the website are provided to help customer choose their perfect fits.

Product image as seen on the Site may slightly differ from the actual product that you receive due to photoshoot lighting, editing & screen resolution.

If the item you receive is faulty, please contact our Online Department team and provide your order ID, photo of the faulty and reason for return. We will reply to your email and ask whether you require a refund or a replacement.

Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.

 

4. Defective / Faulty Items

 

This is a mightily embarrassing and we will have them all covered. We are really sorry and will make it up to you in any possible ways! Please drop us an email with the following details:

  • Order ID (#XXXXXX)
  • The matter of the issue (defective/faulty)
  • Pictures or videos, whichever applicable
  • Opt for Full Refund / Exchange with same value item (s). Please provide your banking details to ease the refund processes.

 

5. Refund

 

Customer will get their full refund in the event of :

  • Customer received parcel with missing item(s), faulty item(s).
  • Cancelled order with valid reason
  • Item (s) ordered is out of stock.
  • ‘Special case’ request which will be reviewed and finalized by management.

 

6. Product Guarantee

 

We heard you and always prioritize our customers. All normal price items are now provided with special product guarantee.

Product(s) is promised guarantee to be delivered on time from the processing date (max 2 days transit time for local & 5 days transit time for international). However, this treatment is not applicable during peak season and big sale campaign.

Product(s) is promised guarantee to be in the perfect condition as advertised. We are very concern on every cents spent.

In the event of you experienced delay delivery, we will extend your return/exchange period to another two (2) days and you can opt for apology store credit for your next purchase.