1. Cala Qisya Returns Policy.
Yes you can, within 14 days of receiving an item ordered from the CALAQISYA online store (www.calaqisya.com) or any of our physical stores if you are not completely happy with.
YOU MAY RETURN FOR EXCHANGE :
All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.
Items that are damaged, marked or found to be manufacturing error is acceptable and new item in good condition or other item with same purchased value will be send back to the customer.
Item(s) purchased does not fit or look good on customer.
YOU MAY NOT RETURN FOR EXCHANGE :
Accessories such as brooch(es), perfume(s), body wash(es), body mist(s) and such are not returnable.
Sale items and purchases made with discount coupons.
Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance.
RETURN FOR EXCHANGE PROCESS:
If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for store credit only. Return must be post back within:
a) 14 working days from arrival of package for local delivery.
b) 25 working days from arrival of package for overseas delivery.
c) Item(s) purchased from online can be exchanged with ONLINE and also through our outlets ; Shah Alam, MyTown, Johor Bahru & Ipoh.
d) Our working hours are on weekdays from 8am to 5pm except Public Holidays. Emails sent outside these hours will be replied on the next working day. On Friday, email after 3pm will be replied on the next working day. Rest assured any inquires will be answered.
e) For all orders with missing, defect or wrong item, email us again at [email protected] with your order id # using subject header "Missing, Defect & Wrong". You may call us at 03 - 86851280 . We will advise you accordingly.
To check the return and refund status, you may contact our customer care center via email at [email protected]
If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange only.
a) Item(s) purchased must be presented at the cashier counter.
b) Item(s) return or exchange must be at the purchased outlet ONLY.
2. Cala Qisya delivery charge.
Shipping costs are borne by the customer and we are not liable until item reaches our boutique.
3. Cancellation by Customer (Non-Faulty Product).
If you wish to cancel your order please contact our Customer Care. No cancellation fees shall be applicable. Once the order has been made dispatched it may not be cancelled and the item must be returned to the company according to the guidelines provided by the Online Department Team (please call above stated number).
4. Cancellation by Customer (Faulty Product)
All product descriptions, information and materials posted in the website are provided 'as is' and without warranties express, implied or otherwise howsoever arising.
Product image as seen on the Site may slightly differ from the actual product that you receive.
If the item you receive is faulty, please contact our Online Department team and provide your order number, details of the product and reason for return, whether you require a refund or a replacement.
Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.
In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.