Malaysia Free Shipping for purchase above RM75.

CONTACT US

 

By Email : calaqisya@gmail.com 

Estimated response time: 24

By Phone :

+6019-9813716 Marketing 

+6013-9972063 Operation & HR 


Monday - Friday : 9am - 6pm

REGISTRATION

 

Q1: How do I register for an account?

Registration for an account is required in order to make a purchase at calaqisya.com. Click Sign up/Login and fill in your particulars. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

HOW TO ORDER

Follow the steps below to complete your order.

Step 1: Login / Register

If you have not created your account, click on “Register” button. Enter you information required and click on “Register” button. If you have register with us, click on the "Login" button to login.


Step 2 : Add your desired item to Cart

Choose your desire item, insert the quantity of the item and click on “Add to cart” button. 


Step 3: Checkout Out

 

Click on "Continue Shopping" to add more items into your cart. When you finish shopping click on “Checkout Now” to proceed with your purchase.


Step 4: Enter Shipping Address (For New Customer)

For new customer, click on the "Add Address" button to add your shipping address first before proceed to payment.


Step 5: Confirm Your Delivery Details

Before proceed to payment, kindly confirm your shipping address and if you wish to change your shipping address, click on the "Change Address" Button.
After you confirm your shipping address, choose your shipping option on the left and click on "Proceed to Checkout" to proceed your purchase.


Step 6: Choose your payment method

Before you choose your payment method, please verify all items & quantity are correctly shown in your shopping cart. 

If you have shopping points. Key in the existing point credit balance, if you have voucher code, key in the code, and click on "Redeem" button.

The Total Pay will auto deduct the shopping point value and voucher code value.

 

 

Confirm your billing and shipping address once again and then please choose your payment method and leave your comment if you have any. Finally, checked the box below and click on "Pay Now" button.


Step 7: Successfully proceed with your order

 

 

You have now successfully purchase your item. Once we have received your payment, we will arrange to deliver your items soonest possible.

LOCAL DELIVERY (WITHIN MALAYSIA)

 

Q1: What is the cost for shipping within Malaysia?

We charge :

 

Kuala Lumpur, Petaling Jaya& Selangor

Rest of Semenanjung Malaysia  Sabah & Sarawak
Poslaju RM8 RM8 RM10
Ninjavan RM5 RM8 RM10
              FREE PURCHASE ABOVE RM75 *Applicable for NinjaVan only


Tracking numbers are emailed once posted.

 

Q2: How long does it take for my parcel to reach me?

We post all orders made from Monday to Friday.

Our courier service is a next day delivery service and makes deliveries Monday - Friday, excluding every Saturday and local public holidays (Malaysia). Orders made on Friday, after 3pm will only be shipped on Monday.

If customers do not receive their order within 3-5 working days, please contact calaqisya@gmail.com to track your order.

 

INTERNATIONAL DELIVERY (WORLDWIDE)

 

Q1: What are the international shipping methods?


Singapore / Brunei / other Countries orders using SF Express or Poslaju. Transit time is within 3 – 5 working days. 

Country

Rate

FREE SHIPPING – MINIMUM ORDER

Semenanjung Malaysia

RM8

RM75

Sabah & Sarawak

RM10

RM75

Singapore

RM35

RM300

Brunei

RM35

RM300

Thailand

RM70

 

Australia

RM100

 

United Kingdom

RM100

 

Korea

RM100

 

New Zealand

RM100

 

United States

RM150

 

Russia

RM150

 

Netherlands

RM150

 

Germany

RM130

 

Saudi Arabia

RM120

 

Vietnam

RM80

 

Philippines

RM80

 

China

RM90

 

Canada 

RM150

 

India

RM90

 

Turkey

RM110

 

Indonesia

RM70

 

Japan

RM110

 

Egypt

RM150

 

Utd. Arab Emirates

RM120

 

Norway 

RM200

 

France 

RM140

 

Qatar

RM186

 

For Singapore & Brunei, free shipping for purchase above RM300.


*If you cannot find your country in the list above, please email us at calaqisya@gmail.com, we will assist you from there.
Tracking numbers will be provided by email once order has been processed.

 

International Shipping Customs Duty

You'll be charged customs duty on parcels sent to your country if they are above a certain value :

 * The price paid for the items

 * Postage, packing and insurance 

RETURN POLICY

 

1. Cala Qisya Returns Policy.

Yes you can, within 14 days of receiving an item ordered from the CALAQISYA online store (www.calaqisya.com) or any of our physical stores if you are not completely happy with.

YOU MAY RETURN FOR EXCHANGE :

All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.

Items that are damaged, marked or found to be manufacturing error is acceptable and new item in good condition or other item with same purchased value will be send back to the customer.

Item(s) purchased does not fit or look good on customer.


YOU MAY NOT RETURN FOR EXCHANGE :

Accessories such as brooch(es), perfume(s), body wash(es), body mist(s) and such are not returnable.

Pre-order item(s).

Sale items and purchases made with discount coupons.

Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance.

 

RETURN FOR EXCHANGE PROCESS:

ONLINE (www.calaqisya.com)

If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for store credit only. Return must be post back within:

a) 14 working days from arrival of package for local delivery.

b) 25 working days from arrival of package for overseas delivery.

c) Item(s) purchased from online can be exchanged with ONLINE and also through our outlets ; Shah Alam, MyTown, Johor Bahru & Ipoh.

d) Our working hours are on weekdays from 9am to 6pm except Public Holidays. Emails sent outside these hours will be replied on the next working day. Rest assured any enquiries will be answered.

e) For all orders with missing, defect or wrong item, email us again at calaqisya@gmail.com with your order id # using subject header "Missing, Defect & Wrong". You may call us at 03 - 5524 2566. We will advise you accordingly. 

To check the return and refund status, you may contact our customer care center via email at calaqisya@gmail.com

OFFLINE

If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange only.

a)    Item(s) purchased must be presented at the cashier counter.

b)    Item(s) return or exchange must be at the purchased outlet ONLY.


2. Cala Qisya delivery charge.

Shipping costs are borne by the customer and we are not liable until item reaches our boutique.



3. Cancellation by Customer (Non-Faulty Product).

If you wish to cancel your order please contact our Online Department Team at 013 - 4663390. No cancellation fees shall be applicable. Once the order has been made dispatched it may not be cancelled and the item must be returned to the company according to the guidelines provided by the Online Department Team (please call above stated number).



4. Cancellation by Customer (Faulty Product)


All product descriptions, information and materials posted in the website are provided 'as is' and without warranties express, implied or otherwise howsoever arising.

Product image as seen on the Site may slightly differ from the actual product that you receive.

If the item you receive is faulty, please contact our Online Department team and provide your order number, details of the product and reason for return, whether you require a refund or a replacement.

Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.

In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

REWARD POINTS REDEMPTION GUILD

 

Step 1: Check how many shopping points balance available in you account.

Step 2: Enter total how much you wish to redeem.

 

Step 3: Confirm the points has been redeemed.

  • Contact Us
  • Registration
  • Making An Order
  • Local Delivery (Within Malaysia)
  • International Delivery (Worldwide)
  • Returns
  • Reward Point Redemption