ALL ORDERS WILL BE DELAYED DUE TO MCO
Frequently Ask Question

CONTACT US

Estimated e-mail response time; 

  • Normal case;                              24 hr
  • Wrong item/colour/size & others; 3-7 working days
  • Return item;                               3-7 working days
  • Refund;                                      14  working days
  • Email after 1pm on Friday will be replied on the next working day

 
EMAIL: [email protected]

OPERATION HOURS: 

Monday - Thursday     : 9 am - 5 pm

Friday                        : 9 am - 1 pm

 

 

REGISTRATION

 

Q1: How do I register for an account?

Registration for an account is required in order to make a purchase at calaqisya.com.

Click Sign up/Login and fill in your particulars. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

HOW TO ORDER

Follow the steps below to complete your order.

Step 1: Login / Register

If you have not created your account, click on “Register” button. Enter you information required and click on “Register” button. If you have register with us, click on the "Login" button to login.


Step 2 : Add your desired item to Cart

Choose your desire item, insert the quantity of the item and click on “Add to cart” button. 


Step 3: Checkout Out

 

Click on "Continue Shopping" to add more items into your cart. When you finish shopping click on “Checkout Now” to proceed with your purchase.


Step 4: Enter Shipping Address (For New Customer)

For new customer, click on the "Add Address" button to add your shipping address first before proceed to payment.


Step 5: Confirm Your Delivery Details

Before proceed to payment, kindly confirm your shipping address and if you wish to change your shipping address, click on the "Change Address" Button.
After you confirm your shipping address, choose your shipping option on the left and click on "Proceed to Checkout" to proceed your purchase.


Step 6: Choose your payment method

Before you choose your payment method, please verify all items & quantity are correctly shown in your shopping cart. 

If you have shopping points. Key in the existing point credit balance, if you have voucher code, key in the code, and click on "Redeem" button.

The Total Pay will auto deduct the shopping point value and voucher code value.

 

 

Confirm your billing and shipping address once again and then please choose your payment method and leave your comment if you have any. Finally, checked the box below and click on "Pay Now" button.


Step 7: Successfully proceed with your order

 

 

You have now successfully purchase your item. Once we have received your payment, we will arrange to deliver your items soonest possible.

LOCAL DELIVERY (WITHIN MALAYSIA)

 

Q1: What is the cost for shipping within Malaysia?

We charge :

 

Kuala Lumpur, Petaling Jaya& Selangor

Rest of Semenanjung Malaysia  Sabah & Sarawak
Poslaju RM10 RM10 RM13
Ninjavan RM10 RM10 RM13
              FREE PURCHASE ABOVE RM200 *Applicable for NinjaVan only


Tracking numbers are emailed once posted.

 

Q2: How long does it take for my parcel to reach me?

We post all orders made from Monday to Friday.

Our courier service is a next day delivery service and makes deliveries Monday - Friday, excluding every Saturday and local public holidays (Malaysia). Orders made on Friday, after 3pm will only be shipped on Monday.

If customers do not receive their order within 3-10 working days, please contact [email protected] to track your order.

 

INTERNATIONAL DELIVERY (WORLDWIDE)

 

Q1: What are the international shipping methods?


Singapore / Brunei / other Countries orders using SF Express or Poslaju. Transit time is within 3 – 10 working days. 

Country

Rate

FREE SHIPPING – MINIMUM ORDER

Semenanjung Malaysia

RM10

RM200

Sabah & Sarawak

RM13

RM200

Singapore

RM35

RM500

Brunei

RM35

RM500

Thailand

RM70

 

Australia

RM100

 

United Kingdom

RM100

 

Korea

RM100

 

New Zealand

RM100

 

United States

RM150

 

Russia

RM150

 

Netherlands

RM150

 

Germany

RM130

 

Saudi Arabia

RM120

 

Vietnam

RM80

 

Philippines

RM80

 

China

RM90

 

Canada 

RM150

 

India

RM90

 

Turkey

RM110

 

Indonesia

RM70

 RM500

Japan

RM110

 

Egypt

RM150

 

Utd. Arab Emirates

RM120

 

Norway 

RM200

 

France 

RM140

 

Qatar

RM186

 

For Singapore & Brunei, free shipping for purchase above RM500.


*If you cannot find your country in the list above, please email us at [email protected], we will assist you from there.
Tracking numbers will be provided by email once order has been processed.

 

International Shipping Customs Duty

You'll be charged customs duty on parcels sent to your country if they are above a certain value :

 * The price paid for the items

 * Postage, packing and insurance 

RETURN POLICY

 

1. Cala Qisya Returns Policy.

Yes you can, within 30 days of receiving an item ordered from the CALAQISYA online store (www.calaqisya.com) or any of our physical stores if you are not completely happy with.

YOU MAY RETURN FOR EXCHANGE :

All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.

Items that are damaged, marked or found to be manufacturing error is acceptable and new item in good condition or other item with same purchased value will be send back to the customer.

Item(s) purchased does not fit or look good on customer.


YOU MAY NOT RETURN FOR EXCHANGE :

Accessories such as brooch(es), perfume(s), body wash(es), body mist(s) and such are not returnable.

Pre-order item(s).

Sale items and purchases made with discount coupons.

Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance.

 

RETURN FOR EXCHANGE PROCESS:

ONLINE (www.calaqisya.com)

If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for store credit only. Return must be post back within:

a) 30 working days from arrival of package for local delivery.

b) 30 working days from arrival of package for overseas delivery.

c) Item(s) purchased from online can be exchanged with ONLINE and also through our outlets ; Central i-City Shah Alam, Johor Bahru & Ipoh.

d) Our working hours are on Monday to Thursday from 9 am to 5 pm, Friday 9 am to 1 pm except Public Holidays. Emails sent outside these hours will be replied on the next working day. On Friday, email after 3pm will be replied on the next working day. Rest assured any inquires will be answered.

e) For all orders with missing, defect or wrong item, email us again at [email protected] with your order id # using subject header "Missing, Defect & Wrong".

You may call us at 03 - 86851280 . We will advise you accordingly. 

To check the return and refund status, you may contact our customer care center via email at [email protected]

OFFLINE

If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange only.

a)    Item(s) purchased must be presented at the cashier counter.

b)    Item(s) return or exchange must be at the purchased outlet ONLY.


2. Cala Qisya delivery charge.

Shipping costs are borne by the customer and we are not liable until item reaches our boutique.



3. Cancellation by Customer (Non-Faulty Product).

If you wish to cancel your order please contact our Customer Care. No cancellation fees shall be applicable. Once the order has been made dispatched it may not be cancelled and the item must be returned to the company according to the guidelines provided by the Online Department Team (please call above stated number).



4. Cancellation by Customer (Faulty Product)


All product descriptions, information and materials posted in the website are provided 'as is' and without warranties express, implied or otherwise howsoever arising.

Product image as seen on the Site may slightly differ from the actual product that you receive.

If the item you receive is faulty, please contact our Online Department team and provide your order number, details of the product and reason for return, whether you require a refund or a replacement.

Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.

In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

REWARD POINTS REDEMPTION GUIDE

 

Step 1: Check how many shopping points balance available in you account.

Step 2: Enter total how much you wish to redeem.

 

Step 3: Confirm the points has been redeemed.

How to Unshrink Cotton Fabric in 4 Easy Steps!

 

All you need:

  • baby shampoo or soft conditioner
  • lukewarm water
  • bucket/ bowl

 

Here is how to Unshrink Cotton Fabric:

  1. Fill up a bucket/bowl of lukewarm water. Make sure it's not too hot.
  2. Add in 1 tablespoon of soft hair conditioner or baby shampoo.
  3. Soak the piece of fabric for 30 minutes and gently stretch the piece of clothing back to its original shape.
  4. Hand wash to rinse out the conditioner and hang to dry.

Pay in installments up to 3 months, 0% interest with SPLIT now!!


 

GENERAL

Q: What is Split? 

 

Q: Apa itu Split?

 

A: Split is an instalment payment service that allows stores to offer their customers the choice of paying in up to 3 equal monthly payments online. Your remaining instalments will be auto-deducted in the following months (don’t worry, we believe in 100% transparency and we’ll notify before any deduction)

 

A: Split adalah perkhidmatan pembayaran ansuran yang membolehkan Calaqisya memberi pilihan kepada anda untuk membayar sehingga 3 pembayaran bulanan yang sama dalam talian. Baki ansuran anda akan dikurangkan secara automatik pada

bulan-bulan berikutnya (jangan risau, kami yakin dengan ketelusan 100% dan kami akan memberitahu sebelum ada potongan)

 

Q: Why did Split reject my card?

 

Q: Mengapa Split menolak kad saya?

 

A: Possible reasons include insufficient amount in the card or your bank may be blocking e-commerce transactions. Additionally please ensure you aren’t using a prepaid card, Split only accepts debit and credit cards.

 

A: Sebab yang mungkin termasuk jumlah kad yang tidak mencukupi atau bank anda mungkin menyekat transaksi e-dagang. Selain itu, pastikan anda tidak menggunakan kad prabayar, Split hanya menerima kad debit dan kredit.

 

Q: Who can use Split?

 

Q: Siapa yang boleh menggunakan Split?

 

A: Residents of Malaysia, Singapore and Brunei above the age of 18. Owns a credit or debit card.

 

A: Penduduk Malaysia, Singapura dan Brunai yang berumur 18 tahun ke atas. Memiliki kad kredit atau debit.

 

Q: Does Split charge fees?

 

Q: Adakah Split mengenakan yuran?

 

A: Split is always free for people to use - no interest, late fees, processing fees or any hidden fees.

 

A: Split bebas digunakan oleh semua orang - tanpa faedah, tanpa yuran lewat, tanpa bayaran memproses atau apa-apa bayaran tersembunyi.

 

HOW DO SPLIT INSTALMENTS WORK?

 

STEP 1

 

With your selected items at checkout, simply choose the “Split” payment method

Pilih item pilihan anda dan semasa pembayaran, pilih kaedah pembayaran "Split"

 

STEP 2

 

Enter your details and pay your first instalment with any payment card.

Masukkan maklumat anda dan bayar ansuran pertama anda dengan kad pembayaran.

 

STEP 3

 

Purchase complete! For your reference, we’ll email you a summary of your remaining instalments and their due dates.

Pembelian selesai! Untuk rujukan anda, kami akan menghantar e-mel kepada anda ringkasan tentang baki ansuran anda dan tarikh pembayaran akan tiba

 

ORDERS AND REFUNDS

Q : I already received the order confirmation from Calaqisya. Is my order being processed?

Q : Saya telah pun menerima pengesahan pesanan dari Calaqisya. Adakah pesanan saya akan di proses?

 

A : Please make payment! You can check your email or SMS to find the link that Split has sent you. After completing payment, Split will send you a confirmation email.

 

A : Sila lakukan pembayaran pertama terlebih terlebih dahulu. Sila semak email & SMS yg pihak Split hantarkan kepada anda. Selepas menyelesaikan pembayaran Pihak Split akan menghantar email pengesahan

 

Q: When do I receive the order? Do I have to finish paying before I get my product?

 

Q: Bilakah saya menerima pesanan? Adakah saya perlu menyelesaikan pembayaran sebelum mendapatkan produk saya?

 

A: No, you don’t! Once your first instalment has been successfully paid, Calaqisya will process and ship your order.

 

A: Tidak perlu. Setelah ansuran pertama anda berjaya dibayar, Calaqisya akan memproses dan menghantar pesanan anda.

 

Q: What happens when I pay late for 2nd & 3rd instalment payment?

 

Q: Apa yang berlaku apabila saya lewat lakukan pembayaran ansuran ke-2 & seterusnya?

 

A: Split does not charge any late fees. Please ensure that you are able to pay your instalments on time, and if you foresee difficulties in payment, please reach out to Split’s customer service team at [email protected]

 

A: Split tidak mengenakan sebarang bayaran lewat. Pastikan anda dapat membayar ansuran tepat pada waktunya, dan jika anda menghadapi kesukaran dalam pembayaran, hubungi khidmat pelanggan Split di [email protected]

 

Q: If I pay using Split, can I refund my product?

 

Q: Sekiranya saya membayar menggunakan Split, bolehkah saya memulangkan semula produk saya?

 

A: Absolutely, simply contact Calaqisya by email and request a refund. Once we approve your refund, Split will return any instalments that have already been paid.

 

A: Sudah tentu, hubungi Calaqisya melalui e-mel untuk pemulangan semula. Setelah kami meluluskan pembayaran balik anda, Split akan mengembalikan ansuran yang telah dibayar.

 

ABOUT INSTALMENTS

Q: How many Split instalment plans can I have at a time?

 

Q: Berapa banyak rancangan ansuran Split yang dapat saya miliki pada satu masa?

 

A: You can only have 1 ongoing instalment plan with Split.

 

A: Anda hanya boleh mempunyai 1 pelan ansuran dengan Split.

 

Q: How many products can I have in ONE instalment plan? Is there a maximum amount for instalments?

 

Q: Berapa banyak produk yang saya dapat dalam SATU pelan ansuran? Adakah jumlah maksimum untuk ansuran?

 

A: The is a limit of RM2000 for purchases in Calaqisya Online / Offline store

 

A: Had maksimum untuk belian di dalam talian Calaqisya and kedai Calaqisya tidak melebihi RM 2000

 

Q: Can I pay off my instalments early?

 

Q: S: Bolehkah saya membayar ansuran lebih awal?

 

A: Of course! You can do so at dashboard.paywithsplit.co and click first-time login.

 

A: Sudah tentu! Anda boleh melakukannya di dashboard.paywithsplit.co dan klik log masuk kali pertama.

 

Q: When will my card be automatically charged?

 

Q: Bilakah kad saya akan dicaj secara automatik?

 

A: Exactly one month from the first day of purchase. For example, you paid your first instalment on 1 March. Your next instalments will be 1 April and 1 May. You can also check your confirmation email from Split.

 

A: Tepat satu bulan dari hari pertama pembelian. Contohnya, anda telah membayar ansuran pertama pada 1 Mac. Ansuran anda yang seterusnya adalah pada 1 April dan 1 Mei. Anda juga boleh menyemak e-mel pengesahan anda dari Split.

 

Q: Can I have 4 or 6 month instalment plans?

 

Q: Bolehkah saya mempunyai rancangan ansuran 4 atau 6 bulan?

 

A: Unfortunately no, Split only offers up to 3 monthly instalments.

 

A: Maaf tidak boleh, Split hanya menawarkan sehingga 3 ansuran bulanan.

  • Contact Us   
  • Registration  
  • Making An Order  
  • Local Delivery (Within Malaysia)  
  • International Delivery (Worldwide)  
  • Returns  
  • Reward Point Redemption  
  • Unshrink Cotton Fabric  
  • SPLIT