Frequently Ask Question

CONTACT US

Estimated e-mail response time; 

  • Normal case;                              24 hr
  • Wrong item/colour/size & others; 14 working days
  • Return item;                               14 working days
  • Refund;                                      14  working days
  • Email after 1pm on Friday will be replied on the next working day

 
EMAIL: [email protected]

OPERATION HOURS: 

Monday - Thursday     : 9 am - 5 pm

Friday                        : 9 am - 1 pm

 

 

REGISTRATION

 

Q1: How do I register for an account?

Registration for an account is required in order to make a purchase at calaqisya.com.

Click Sign up/Login and fill in your particulars. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

HOW TO ORDER

Follow the steps below to complete your order.

Step 1: Login / Register

If you have not created your account, click on “Register” button. Enter you information required and click on “Register” button. If you have register with us, click on the "Login" button to login.


Step 2 : Add your desired item to Cart

Choose your desire item, insert the quantity of the item and click on “Add to cart” button. 


Step 3: Checkout Out

 

Click on "Continue Shopping" to add more items into your cart. When you finish shopping click on “Checkout Now” to proceed with your purchase.


Step 4: Enter Shipping Address (For New Customer)

For new customer, click on the "Add Address" button to add your shipping address first before proceed to payment.


Step 5: Confirm Your Delivery Details

Before proceed to payment, kindly confirm your shipping address and if you wish to change your shipping address, click on the "Change Address" Button.
After you confirm your shipping address, choose your shipping option on the left and click on "Proceed to Checkout" to proceed your purchase.


Step 6: Choose your payment method

Before you choose your payment method, please verify all items & quantity are correctly shown in your shopping cart. 

If you have shopping points. Key in the existing point credit balance, if you have voucher code, key in the code, and click on "Redeem" button.

The Total Pay will auto deduct the shopping point value and voucher code value.

 

 

Confirm your billing and shipping address once again and then please choose your payment method and leave your comment if you have any. Finally, checked the box below and click on "Pay Now" button.


Step 7: Successfully proceed with your order

 

 

You have now successfully purchase your item. Once we have received your payment, we will arrange to deliver your items soonest possible.

LOCAL DELIVERY (WITHIN MALAYSIA)

 

Q1: What is the cost for shipping within Malaysia?

We charge :

 

Kuala Lumpur, Petaling Jaya& Selangor

Rest of Semenanjung Malaysia  Sabah & Sarawak
Poslaju RM10 RM10 RM13
Ninjavan RM10 RM10 RM13
              FREE PURCHASE ABOVE RM200 *Applicable for NinjaVan only


Tracking numbers are emailed once posted.

 

Q2: How long does it take for my parcel to reach me?

We post all orders made from Monday to Friday.

Our courier service is a next day delivery service and makes deliveries Monday - Friday, excluding every Saturday and local public holidays (Malaysia). Orders made on Friday, after 3pm will only be shipped on Monday.

If customers do not receive their order within 3-10 working days, please contact [email protected] to track your order.

 

INTERNATIONAL DELIVERY (WORLDWIDE)

 

Q1: What are the international shipping methods?


Singapore / Brunei / other Countries orders using SF Express or Poslaju. Transit time is within 3 – 10 working days. 

Country

Rate

FREE SHIPPING – MINIMUM ORDER

Semenanjung Malaysia

RM10

RM200

Sabah & Sarawak

RM13

RM200

Singapore

RM35

RM500

Brunei

RM35

RM500

Thailand

RM70

 

Australia

RM100

 

United Kingdom

RM100

 

Korea

RM100

 

New Zealand

RM100

 

United States

RM150

 

Russia

RM150

 

Netherlands

RM150

 

Germany

RM130

 

Saudi Arabia

RM120

 

Vietnam

RM80

 

Philippines

RM80

 

China

RM90

 

Canada 

RM150

 

India

RM90

 

Turkey

RM110

 

Indonesia

RM70

 RM500

Japan

RM110

 

Egypt

RM150

 

Utd. Arab Emirates

RM120

 

Norway 

RM200

 

France 

RM140

 

Qatar

RM186

 

For Singapore & Brunei, free shipping for purchase above RM500.


*If you cannot find your country in the list above, please email us at [email protected], we will assist you from there.
Tracking numbers will be provided by email once order has been processed.

 

International Shipping Customs Duty

You'll be charged customs duty on parcels sent to your country if they are above a certain value :

 * The price paid for the items

 * Postage, packing and insurance 

RETURN POLICY

 

1. Cala Qisya Returns Policy.

Yes you can, within 30 days of receiving an item ordered from the CALAQISYA online store (www.calaqisya.com) or any of our physical stores if you are not completely happy with.

YOU MAY RETURN FOR EXCHANGE :

All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
All item(s) must be returned in the original selling condition and include the original product packaging, price tags, and labels.

Items that are damaged, marked or found to be manufacturing error is acceptable and new item in good condition or other item with same purchased value will be send back to the customer.

Item(s) purchased does not fit or look good on customer.


YOU MAY NOT RETURN FOR EXCHANGE :

  • Accessories such as brooch(es), perfume(s), body wash(es), body mist(s) and such are not returnable.
  • Pre-order item(s).
  • Sale items and purchases made with discount coupons.
  • Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance.
  • Please note that any order purchased from Personal Shopper is not under Cala Qisya's responsibility.

 

RETURN FOR EXCHANGE PROCESS:

ONLINE (www.calaqisya.com)

Return & Exchange Method (Online):

STEP 1: Review Checklist
STEP 2: Fill in the Return Form provided by CRM team
STEP 3: Packing & Return

  • 30 working days from arrival of package for local and oversea delivery.
  • Item is in original condition with price tag and label
  • Item not damaged, washed or stained
  • Item has not been altered
  • Item(s) purchased from online can be exchanged with ONLINE and also through our outlets ; Central i-City Shah Alam, Johor Bahru & Ipoh.

Our working hours are on Monday to Thursday from 9 am to 5 pm, Friday 9 am to 1 pm except Public Holidays.

Emails sent outside these hours will be replied on the next working day. On Friday, email after 3pm will be replied on the next working day. Rest assured any inquires will be answered.

For all orders with missing, defect or wrong item, email us again at [email protected] with your order id # using subject header "Missing, Defect & Wrong".

You may call us at 03 - 86851280 . We will advise you accordingly. 

To check the return and refund status, you may contact our CRM Team via email.

 

OFFLINE

If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange only.

  • 30 working days from arrival of package for local and oversea delivery.
  • Item is in original condition with price tag and label
  • Item not damaged, washed or stained
  • Item has not been altered
  • Item(s) purchased must be presented at the cashier counter.
  • Item(s) return or exchange must be at the purchased outlet ONLY.


2. Cala Qisya delivery charge.


ONLINE: (www.calaqisya.com)

  • Please note that courier charges for your return package will NOT be covered by Cala Qisya
  • Please obtain a delivery receipt from courier company of your choice or record your tracking number to trace your return package if it reaches our warehouse.
  • Cala Qisya will not be liable for any loss or damage of your return package and/or product (s) handled by courier company of your choice.
  • Please note that in person returns to our warehouse are NOT accepted.

OFFLINE:

  • Shipping costs are borne by the customer and we are not liable until item reaches our boutique.

 

3. Cancellation by Customer (Non-Faulty Product).

ONLINE: (www.calaqisya.com)

  • If you wish to cancel your order please contact our CRM Team.
  • No cancellation fees shall be applicable.
  • Once order has been placed, it can't be cancel. It will be immediately processed by our third party warehouse hence, changes are not possible.
  • Once the order has been made dispatched it may not be cancelled and the item must be returned to the company according to the guidelines provided by CRM Team.

OFFLINE:

  • If you wish to cancel your order please contact our Boutique staff.
  • No cancellation fees shall be applicable.
  • Once the order has been made dispatched it may not be cancelled and the item must be returned to the company according to the guidelines provided by Boutique staff.


4. Cancellation by Customer (Faulty Product)

ONLINE: (www.calaqisya.com)

  • All product descriptions, information and materials posted in the website are provided 'as is' and without warranties express, implied or otherwise howsoever arising.
  • Product image as seen on the Site may slightly differ from the actual product that you receive. 
  • Due to lighting effects, monitor’s brightness, contrast setting, etc., they could be some slight differences in the colour tone of the pictures and the actual item. 
  • If the item you receive is faulty, please contact our CRM Team.
  • Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.
  • In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

 

OFFLINE:

  • All product descriptions, information and materials posted in the website are provided 'as is' and without warranties express, implied or otherwise howsoever arising.
  • Due to lighting effects, monitor’s brightness, contrast setting, etc., they could be some slight differences in the colour tone of the pictures and the actual item. 
  • If the item you receive is faulty, please contact our Boutique staff.
  • Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.
  • In the event the product returned is not faulty, we may at our discretion decide not to repair, replace or refund you for the product and/or we may require you to pay all reasonable delivery costs and servicing costs at our current standard fees.

Can we change our orders after making a successful payment?

 

Unfortunately, you can't because once order has been placed, it will be immediately processed by our fulfillment centres hence, changes are not possible.

REWARD POINTS REDEMPTION GUIDE

 

Step 1: Check how many shopping points balance available in you account.

Step 2: Enter total how much you wish to redeem.

 

Step 3: Confirm the points has been redeemed.

How to Unshrink Cotton Fabric in 4 Easy Steps!

 

All you need:

  • baby shampoo or soft conditioner
  • lukewarm water
  • bucket/ bowl

 

Here is how to Unshrink Cotton Fabric:

  1. Fill up a bucket/bowl of lukewarm water. Make sure it's not too hot.
  2. Add in 1 tablespoon of soft hair conditioner or baby shampoo.
  3. Soak the piece of fabric for 30 minutes and gently stretch the piece of clothing back to its original shape.
  4. Hand wash to rinse out the conditioner and hang to dry.

 

 

Customised FAQ for CALAQISYA

 

Name of section

Examples of questions

WHO IS SPLIT

What is Split? Who can use Split? Does Split charge fees? Is Split’s BNPL service Shariah Compliant?

HOW DOES SPLIT INSTALMENTS WORK

How do I pay with Split? Do I have to finish paying before I get my order?

ORDERS AND REFUNDS

If I pay using Split, can I refund my product? Is there a maximum amount for instalments? When will you charge my card? Can I pay my instalments earlier?

TROUBLESHOOTING WITH SPLIT

Why was my card declined? Can I choose 3 or more monthly instalments to pay instead of 50% now, 50% later? What happens if I pay late?

 

 

WHO IS SPLIT

 

Q: What is Split?

 

Q: Apa itu Split?

 

A: Split is an instalment payment service that allows Calaqisya to offer their customers to pay in up to 3 monthly instalments.

Your remaining instalment will be auto-deducted in exactly 30 days from the first day of purchase (don’t worry, we believe in 100% transparency and we’ll notify before any deduction).

A: Split adalah perkhidmatan pembayaran ansuran yang membolehkan Calaqisya memberi pilihan kepada anda untuk membayar hingga sebanyak tiga ansuran bulanan.

Baki ansuran anda akan dikurangkan secara automatik pada bulan berikutnya (jangan risau, kami yakin dengan ketelusan 100% dan kami akan memberitahu sebelum ada potongan).

 

 

Q: Who can use Split?

 

Q: Siapa yang boleh menggunakan Split?

 

A: Residents of Malaysia, Singapore and Brunei above the age of 18. Owns a credit or debit card.

A: Penduduk Malaysia, Singapura dan Brunei yang berumur 18 tahun ke atas. Memiliki kad kredit atau debit.

 

 

Q: Does Split charge fees?

 

Q: Adakah Split mengenakan yuran?

 

A: Split is always free for people to use - no interest, late fees, processing fees or any hidden fees.

A: Split bebas digunakan oleh semua orang - tanpa faedah, tanpa yuran lewat, tanpa bayaran memproses atau apa-apa bayaran tersembunyi.

 

 

Q: Is Split’s BNPL service Shariah Compliant?

 

Q: Adakah perkhidmatan BNPL yang ditawarkan oleh Split ini Patuh Shariah?

 

A: Yes, Split instalments are officially certified Shariah Compliant by Masryef, a registered Shariah advisory company with the Securities Commission (SC).

A: Ya. Kaedah pembayaran ansuran yang ditawarkan oleh Split diklasifikasikan sebagai sekuriti yang patuh syariah. Ianya telah mendapat kelulusan dan diperakui oleh Masryef iaitu sebuah syarikat penasihat Syariah di bawah pengawasan Suruhanjaya Sekuriti (SC) Malaysia.

 

Q: What makes Split’s BNPL service Shariah Compliant?

 

Q: Apakah kriteria yang menjadikan perkhidmatan BNPL Split Patuh Syariah?

 

A: Split’s transparent business model! Customers will never be charged interest, late fees or processing fees ever. What you see is what you pay.

A: Split mengamalkan model perniagaan yang telus. Pelanggan tidak akan dikenakan sebarang faedah, caj bayaran lewat mahupun kos pemprosesan. Apa yang anda lihat, adalah apa yang anda bayar.

 

Q: What does the certification of Shariah Compliance mean?

 

Q: Apakah yang dimaksudkan dengan pengesahan Pematuhan Shariah?

 

A: After review, Masyref confirms that Split’s business model operates in accordance with Islamic principles. Customers can use Split with confidence, knowing that they are choosing a buy now pay later (BNPL) offering that works in accordance with their religious beliefs.

A: Pihak Masyref telah mengkaji dan memperakui bahawa model perniagaan operasi Split mematuhi garis panduan prinsip Shariah.

Para pelanggan boleh menggunakan Split dengan yakin kerana perkhidmatan beli sekarang bayar kemudian yang ditawarkan oleh Split adalah selaras dengan garis panduan yang dititik beratkan dalam agama Islam.

 

 

HOW DOES SPLIT INSTALMENTS WORK?

 

STEP 1

 

With your selected items at checkout, simply choose the “Split” payment method. Pilih item pilihan anda dan semasa pembayaran, pilih kaedah pembayaran "Split". STEP 2

 

Enter your details and pay with any local debit / credit card. You can choose to pay in up to 3 monthly instalments.

Masukkan maklumat anda dan bayar dengan kad debit / credit. Kamu boleh pilih hingga sebanyak tiga ansuran bulanan.

STEP 3

 

Purchase complete! For your reference, we’ll email you a summary of your instalment plan and when you have to pay the next instalment(s).

Pembelian selesai! Untuk rujukan anda, kami akan menghantar e-mel kepada anda ringkasan tentang pelan ansuran anda dan tarikh pembayaranan untuk bayar ansuran baki.

 

Q: When do I receive the order? Do I have to finish paying before I get my product?

Q: Bilakah saya menerima pesanan? Adakah saya perlu menyelesaikan pembayaran sebelum mendapatkan produk saya?

A: No, you don’t! Once your first instalment has been successfully paid, Calaqisya will process and ship your order.

A: Tidak perlu. Setelah ansuran pertama anda berjaya dibayar, Calaqisya akan memproses dan menghantar pesanan anda.

 

 

ORDERS AND REFUNDS

 

Q: If I pay using Split, can I refund my product?

 

Q: Sekiranya saya membayar menggunakan Split, bolehkah saya memulangkan semula produk saya?

A: Absolutely, simply contact Calaqisya by email and request a refund. Once we

 

approve your refund, Split will return any instalments that has already been paid. T&C applies

A: Sudah tentu, hubungi Calaqisya melalui e-mel untuk pemulangan semula. Setelah kami meluluskan pembayaran balik anda, Split akan mengembalikan ansuran yang telah dibayar. T&C applies

 

 

Q: How many products can I have in ONE instalment plan? Is there a maximum amount for instalments?

Q: Berapa banyak produk yang saya dapat dalam SATU pelan ansuran? Adakah jumlah maksimum untuk ansuran?

A: There is a limit of RM2000 for purchases in Calaqisya.

 

A: Had maksimum untuk belian di dalam talian Calaqisya tidak melebihi RM2000.

 

 

Q: When will my card be automatically charged?

 

Q: Bilakah kad saya akan dicaj secara automatik?

 

A: Your card will be charged one month from the first day of purchase. For example, you paid your first instalment on 1st May. The next instalment will be charged on 1st June. You can also check your confirmation email from Split.

A: Kad anda akan auto-debit tepat satu bulan dari hari pertama pembelian. Contohnya, anda telah membayar ansuran pertama pada 1 Mei. Pembayaran anda yang seterusnya adalah pada 1 Jun. Anda juga boleh menyemak e-mel pengesahan anda dari Split.

 

 

Q: Can I pay off my instalments early?

 

Q: Bolehkah saya membayar ansuran lebih awal?

 

A: Of course! You can do so at dashboard.paywithsplit.co and click “first-time login”.

 

A: Sudah tentu! Anda boleh melakukannya di dashboard.paywithsplit.co dan klik “log masuk kali pertama”.

 

 

TROUBLESHOOTING WITH SPLIT

 

Q: Why did Split reject my card?

 

Q: Mengapa Split menolak kad saya?

 

A: Possible reasons include insufficient amount in the card or your bank may be blocking e-commerce transactions. Additionally please ensure you aren’t using a prepaid card, Split only accepts debit and credit cards.

A: Sebab yang mungkin termasuk jumlah kad yang tidak mencukupi atau bank anda mungkin menyekat transaksi e-dagang. Selain itu, pastikan anda tidak menggunakan kad prabayar, Split hanya menerima kad debit dan kredit.

 

 

Q: What happens when I pay late next month?

 

Q: Apa yang berlaku apabila saya lewat lakukan pembayaran bulan depan?

 

A: Split does not charge any late fees. Please ensure that you are able to pay your instalment on time, and if you foresee difficulties in payment, please reach out to Split’s customer service team at [email protected]

A: Split tidak mengenakan sebarang bayaran lewat. Pastikan anda dapat membayar ansuran tepat pada waktunya, dan jika anda menghadapi kesukaran dalam pembayaran, hubungi khidmat pelanggan Split di [email protected]

 

 

Q: How many Split instalment plans can I have at a time?

 

Q: Berapa banyak rancangan ansuran Split yang dapat saya miliki pada satu masa?

 

A: You can only have 1 ongoing instalment plan with Split.

 

A: Anda hanya boleh mempunyai 1 pelan ansuran dengan Split.

 

 

Q: Can I have 4 or 6 month instalment plans?

 

Q: Bolehkah saya mempunyai rancangan ansuran 4 atau 6 bulan?

 

A: Split only offers up to 3 instalments for Calaqisya orders.

 

A: Split hanya menawarkan pembayaran hingga sebanyak tiga ansuran bulanan untuk pesanan Calaqisya.

  • Contact Us   
  • Registration  
  • Making An Order  
  • Local Delivery (Within Malaysia)  
  • International Delivery (Worldwide)  
  • Return & Exchange  
  • Reward Point Redemption  
  • Unshrink Cotton Fabric  
  • Split