CONTACT US
Estimated e-mail response time;
EMAIL: [email protected]
OPERATION HOURS:
Monday - Thursday : 9 am - 5 pm
Friday : 9 am - 1 pm
Registration for an account is required in order to make a purchase at calaqisya.com.
Click Sign up/Login and fill in your particulars. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
LOCAL DELIVERY (WITHIN MALAYSIA)
Q1: What is the cost for shipping within Malaysia?
We charge :
Semenanjung Malaysia |
Sabah & Sarawak | |
Poslaju | RM8 | RM13 |
Ninjavan | RM8 | RM13 |
FREE PURCHASE ABOVE RM200 *Applicable for NinjaVan only |
Tracking numbers are emailed once posted.
Q2: How long does it take for my parcel to reach me?
We post all orders made from Monday to Friday however, please be informed that orders processing will take 3-5 working days (excluding public holidays and weekends) before being shipped out by Ninjavan.
If customers do not received the tracking number within 5 days, please email [email protected] for assistance.
INTERNATIONAL DELIVERY (WORLDWIDE)
Q1: What are the international shipping methods?
Singapore / Brunei / other Countries orders are ship using SF Express or Aramex. Order processing will take 3-5 working days (excluding public holidays and weekends) before being shipped out. Once it has been picked up, the transit time will take around 7-14 days.
If you do not receive your parcel after 14 days of receiving the tracking number, please email to [email protected] for assistance.
Country |
Rate |
FREE SHIPPING – MINIMUM ORDER |
Semenanjung Malaysia |
RM8 |
RM200 |
Sabah & Sarawak |
RM13 |
RM200 |
Singapore |
RM35 |
RM500 |
Brunei |
RM35 |
RM500 |
Thailand |
RM70 |
|
Australia |
RM100 |
|
United Kingdom |
RM100 |
|
Korea |
RM100 |
|
New Zealand |
RM100 |
|
United States |
RM150 |
|
Russia |
RM150 |
|
Netherlands |
RM150 |
|
Germany |
RM130 |
|
Saudi Arabia |
RM120 |
|
Vietnam |
RM80 |
|
Philippines |
RM80 |
|
China |
RM90 |
|
Canada |
RM150 |
|
India |
RM90 |
|
Turkey |
RM110 |
|
Indonesia |
RM70 |
RM500 |
Japan |
RM110 |
|
Egypt |
RM150 |
|
Utd. Arab Emirates |
RM120 |
|
Norway |
RM200 |
|
France |
RM140 |
|
Qatar |
RM186 |
For Singapore & Brunei, free shipping for purchase above RM500.
*If you cannot find your country in the list above, please email us at [email protected], we will assist you from there.
Tracking numbers will be provided by email once order has been processed.
International Shipping Customs Duty
You'll be charged customs duty on parcels sent to your country if they are above a certain value :
* The price paid for the items
* Postage, packing and insurance
RETURN POLICY
1. Cala Qisya Returns Policy.
Yes you can, within 30 days of receiving an item ordered from the CALAQISYA online store (www.calaqisya.com) or any of our physical stores if you are not completely happy with.
YOU MAY RETURN FOR EXCHANGE :
YOU MAY NOT RETURN FOR EXCHANGE :
RETURN FOR EXCHANGE PROCESS:
ONLINE STORE (www.calaqisya.com)
Return & Exchange Method (Online):
STEP 1: Review Checklist
STEP 2: Fill in the Return Form provided by CRM team
STEP 3: Packing & Return
Our working hours are on Monday to Thursday from 9 am to 5 pm, Friday 9 am to 1 pm except Public Holidays.
Emails sent outside these hours will be replied on the next working day. On Friday, email after 1pm will be replied on the next working day. Rest assured any inquires will be answered.
For all orders with missing, defect or wrong item, email us again at [email protected] with your order id # using subject header "Missing, Defect & Wrong".
To check the return and refund status, you may contact our CRM Team via email.
BOUTIQUE
If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange, refund or credit points only.
2. Cala Qisya delivery charge.
ONLINE: (www.calaqisya.com)
BOUTIQUE:
3. Cancellation by Customer: Non-Faulty Product
ONLINE: (www.calaqisya.com)
BOUTIQUE:
4. Cancellation by Customer: Faulty Product
ONLINE: (www.calaqisya.com)
BOUTIQUE:
5. Defective / Faulty Items
This is mightily embarrassing and we will have them all covered. We are very sorry and will make it up to you in any possible ways! Please drop us an email with the following details:
6. Refund
Customer will be entitled for a full refund in the event of:
Please note that the refund process will take a maximum of 14 working days.
7. Product Guarantee
We heard you and always prioritised our customers. All regular price items are now provided with a unique product guarantee.
Product(s) is promised to be delivered on time from the processing date (max 10 working days). However, this treatment is not applicable during peak season and big sale campaign.
Product(s) is promised guarantee to be in the perfect condition as advertised. We are very concern about every cent spent.
If you experienced delay in delivery, please contact our CRM Team and you can opt for apology store credit for your next purchase.
CONTACT OUR CRM TEAM
Email: [email protected]
Working hours:
Monday to Thursday: 9am to 5pm
Friday: 9am to 1pm
Can we change our orders after making a successful payment?
Unfortunately, you can't because once order has been placed, it will be immediately processed by our fulfillment centres hence, changes are not possible.
REWARD POINTS REDEMPTION GUIDE
Step 1: Check the amount of shopping points balance available in your account.
Step 2: Enter the amount you wish to redeem.
Step 3: Confirm the points has been redeemed.
How to Unshrink Cotton Fabric in 4 Easy Steps!
All you need:
Here is how to Unshrink Cotton Fabric:
Name of section |
Examples of questions |
WHO IS SPLIT |
What is Split? Who can use Split? Does Split charge fees? Is Split’s BNPL service Shariah Compliant? |
HOW DOES SPLIT INSTALMENTS WORK |
How do I pay with Split? Do I have to finish paying before I get my order? |
ORDERS AND REFUNDS |
If I pay using Split, can I refund my product? Is there a maximum amount for instalments? When will you charge my card? Can I pay my instalments earlier? |
TROUBLESHOOTING WITH SPLIT |
Why was my card declined? Can I choose 3 or more monthly instalments to pay instead of 50% now, 50% later? What happens if I pay late? |
WHO IS SPLIT
Q: Apa itu Split?
Your remaining instalment will be auto-deducted in exactly 30 days from the first day of purchase (don’t worry, we believe in 100% transparency and we’ll notify before any deduction).
A: Split adalah perkhidmatan pembayaran ansuran yang membolehkan Calaqisya memberi pilihan kepada anda untuk membayar hingga sebanyak tiga ansuran bulanan.
Baki ansuran anda akan dikurangkan secara automatik pada bulan berikutnya (jangan risau, kami yakin dengan ketelusan 100% dan kami akan memberitahu sebelum ada potongan).
Q: Siapa yang boleh menggunakan Split?
A: Penduduk Malaysia, Singapura dan Brunei yang berumur 18 tahun ke atas. Memiliki kad kredit atau debit.
Q: Adakah Split mengenakan yuran?
A: Split bebas digunakan oleh semua orang - tanpa faedah, tanpa yuran lewat, tanpa bayaran memproses atau apa-apa bayaran tersembunyi.
Q: Is Split’s BNPL service Shariah Compliant?
Q: Adakah perkhidmatan BNPL yang ditawarkan oleh Split ini Patuh Shariah?
A: Yes, Split instalments are officially certified Shariah Compliant by Masryef, a registered Shariah advisory company with the Securities Commission (SC).
A: Ya. Kaedah pembayaran ansuran yang ditawarkan oleh Split diklasifikasikan sebagai sekuriti yang patuh syariah. Ianya telah mendapat kelulusan dan diperakui oleh Masryef iaitu sebuah syarikat penasihat Syariah di bawah pengawasan Suruhanjaya Sekuriti (SC) Malaysia.
Q: What makes Split’s BNPL service Shariah Compliant?
Q: Apakah kriteria yang menjadikan perkhidmatan BNPL Split Patuh Syariah?
A: Split mengamalkan model perniagaan yang telus. Pelanggan tidak akan dikenakan sebarang faedah, caj bayaran lewat mahupun kos pemprosesan. Apa yang anda lihat, adalah apa yang anda bayar.
Q: Apakah yang dimaksudkan dengan pengesahan Pematuhan Shariah?
A: Pihak Masyref telah mengkaji dan memperakui bahawa model perniagaan operasi Split mematuhi garis panduan prinsip Shariah.
Para pelanggan boleh menggunakan Split dengan yakin kerana perkhidmatan beli sekarang bayar kemudian yang ditawarkan oleh Split adalah selaras dengan garis panduan yang dititik beratkan dalam agama Islam.
With your selected items at checkout, simply choose the “Split” payment method. Pilih item pilihan anda dan semasa pembayaran, pilih kaedah pembayaran "Split". STEP 2
Enter your details and pay with any local debit / credit card. You can choose to pay in up to 3 monthly instalments.
Masukkan maklumat anda dan bayar dengan kad debit / credit. Kamu boleh pilih hingga sebanyak tiga ansuran bulanan.
Purchase complete! For your reference, we’ll email you a summary of your instalment plan and when you have to pay the next instalment(s).
Pembelian selesai! Untuk rujukan anda, kami akan menghantar e-mel kepada anda ringkasan tentang pelan ansuran anda dan tarikh pembayaranan untuk bayar ansuran baki.
Q: Bilakah saya menerima pesanan? Adakah saya perlu menyelesaikan pembayaran sebelum mendapatkan produk saya?
A: Tidak perlu. Setelah ansuran pertama anda berjaya dibayar, Calaqisya akan memproses dan menghantar pesanan anda.
Q: Sekiranya saya membayar menggunakan Split, bolehkah saya memulangkan semula produk saya?
approve your refund, Split will return any instalments that has already been paid. T&C applies
A: Sudah tentu, hubungi Calaqisya melalui e-mel untuk pemulangan semula. Setelah kami meluluskan pembayaran balik anda, Split akan mengembalikan ansuran yang telah dibayar. T&C applies
Q: Berapa banyak produk yang saya dapat dalam SATU pelan ansuran? Adakah jumlah maksimum untuk ansuran?
A: Had maksimum untuk belian di dalam talian Calaqisya tidak melebihi RM2000.
Q: Bilakah kad saya akan dicaj secara automatik?
A: Kad anda akan auto-debit tepat satu bulan dari hari pertama pembelian. Contohnya, anda telah membayar ansuran pertama pada 1 Mei. Pembayaran anda yang seterusnya adalah pada 1 Jun. Anda juga boleh menyemak e-mel pengesahan anda dari Split.
Q: Bolehkah saya membayar ansuran lebih awal?
A: Sudah tentu! Anda boleh melakukannya di dashboard.paywithsplit.co dan klik “log masuk kali pertama”.
Q: Mengapa Split menolak kad saya?
A: Sebab yang mungkin termasuk jumlah kad yang tidak mencukupi atau bank anda mungkin menyekat transaksi e-dagang. Selain itu, pastikan anda tidak menggunakan kad prabayar, Split hanya menerima kad debit dan kredit.
Q: Apa yang berlaku apabila saya lewat lakukan pembayaran bulan depan?
A: Split tidak mengenakan sebarang bayaran lewat. Pastikan anda dapat membayar ansuran tepat pada waktunya, dan jika anda menghadapi kesukaran dalam pembayaran, hubungi khidmat pelanggan Split di [email protected]
Q: Berapa banyak rancangan ansuran Split yang dapat saya miliki pada satu masa?
A: Anda hanya boleh mempunyai 1 pelan ansuran dengan Split.
Q: Bolehkah saya mempunyai rancangan ansuran 4 atau 6 bulan?
A: Split hanya menawarkan pembayaran hingga sebanyak tiga ansuran bulanan untuk pesanan Calaqisya.
CONTACT US
Estimated e-mail response time;
EMAIL: [email protected]
OPERATION HOURS:
Monday - Thursday : 9 am - 5 pm
Friday : 9 am - 1 pm
Registration for an account is required in order to make a purchase at calaqisya.com.
Click Sign up/Login and fill in your particulars. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.
LOCAL DELIVERY (WITHIN MALAYSIA)
Q1: What is the cost for shipping within Malaysia?
We charge :
Semenanjung Malaysia |
Sabah & Sarawak | |
Poslaju | RM8 | RM13 |
Ninjavan | RM8 | RM13 |
FREE PURCHASE ABOVE RM200 *Applicable for NinjaVan only |
Tracking numbers are emailed once posted.
Q2: How long does it take for my parcel to reach me?
We post all orders made from Monday to Friday however, please be informed that orders processing will take 3-5 working days (excluding public holidays and weekends) before being shipped out by Ninjavan.
If customers do not received the tracking number within 5 days, please email [email protected] for assistance.
INTERNATIONAL DELIVERY (WORLDWIDE)
Q1: What are the international shipping methods?
Singapore / Brunei / other Countries orders are ship using SF Express or Aramex. Order processing will take 3-5 working days (excluding public holidays and weekends) before being shipped out. Once it has been picked up, the transit time will take around 7-14 days.
If you do not receive your parcel after 14 days of receiving the tracking number, please email to [email protected] for assistance.
Country |
Rate |
FREE SHIPPING – MINIMUM ORDER |
Semenanjung Malaysia |
RM8 |
RM200 |
Sabah & Sarawak |
RM13 |
RM200 |
Singapore |
RM35 |
RM500 |
Brunei |
RM35 |
RM500 |
Thailand |
RM70 |
|
Australia |
RM100 |
|
United Kingdom |
RM100 |
|
Korea |
RM100 |
|
New Zealand |
RM100 |
|
United States |
RM150 |
|
Russia |
RM150 |
|
Netherlands |
RM150 |
|
Germany |
RM130 |
|
Saudi Arabia |
RM120 |
|
Vietnam |
RM80 |
|
Philippines |
RM80 |
|
China |
RM90 |
|
Canada |
RM150 |
|
India |
RM90 |
|
Turkey |
RM110 |
|
Indonesia |
RM70 |
RM500 |
Japan |
RM110 |
|
Egypt |
RM150 |
|
Utd. Arab Emirates |
RM120 |
|
Norway |
RM200 |
|
France |
RM140 |
|
Qatar |
RM186 |
For Singapore & Brunei, free shipping for purchase above RM500.
*If you cannot find your country in the list above, please email us at [email protected], we will assist you from there.
Tracking numbers will be provided by email once order has been processed.
International Shipping Customs Duty
You'll be charged customs duty on parcels sent to your country if they are above a certain value :
* The price paid for the items
* Postage, packing and insurance
RETURN POLICY
1. Cala Qisya Returns Policy.
Yes you can, within 30 days of receiving an item ordered from the CALAQISYA online store (www.calaqisya.com) or any of our physical stores if you are not completely happy with.
YOU MAY RETURN FOR EXCHANGE :
YOU MAY NOT RETURN FOR EXCHANGE :
RETURN FOR EXCHANGE PROCESS:
ONLINE STORE (www.calaqisya.com)
Return & Exchange Method (Online):
STEP 1: Review Checklist
STEP 2: Fill in the Return Form provided by CRM team
STEP 3: Packing & Return
Our working hours are on Monday to Thursday from 9 am to 5 pm, Friday 9 am to 1 pm except Public Holidays.
Emails sent outside these hours will be replied on the next working day. On Friday, email after 1pm will be replied on the next working day. Rest assured any inquires will be answered.
For all orders with missing, defect or wrong item, email us again at [email protected] with your order id # using subject header "Missing, Defect & Wrong".
To check the return and refund status, you may contact our CRM Team via email.
BOUTIQUE
If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange, refund or credit points only.
2. Cala Qisya delivery charge.
ONLINE: (www.calaqisya.com)
BOUTIQUE:
3. Cancellation by Customer: Non-Faulty Product
ONLINE: (www.calaqisya.com)
BOUTIQUE:
4. Cancellation by Customer: Faulty Product
ONLINE: (www.calaqisya.com)
BOUTIQUE:
5. Defective / Faulty Items
This is mightily embarrassing and we will have them all covered. We are very sorry and will make it up to you in any possible ways! Please drop us an email with the following details:
6. Refund
Customer will be entitled for a full refund in the event of:
Please note that the refund process will take a maximum of 14 working days.
7. Product Guarantee
We heard you and always prioritised our customers. All regular price items are now provided with a unique product guarantee.
Product(s) is promised to be delivered on time from the processing date (max 10 working days). However, this treatment is not applicable during peak season and big sale campaign.
Product(s) is promised guarantee to be in the perfect condition as advertised. We are very concern about every cent spent.
If you experienced delay in delivery, please contact our CRM Team and you can opt for apology store credit for your next purchase.
CONTACT OUR CRM TEAM
Email: [email protected]
Working hours:
Monday to Thursday: 9am to 5pm
Friday: 9am to 1pm
Can we change our orders after making a successful payment?
Unfortunately, you can't because once order has been placed, it will be immediately processed by our fulfillment centres hence, changes are not possible.
REWARD POINTS REDEMPTION GUIDE
Step 1: Check the amount of shopping points balance available in your account.
Step 2: Enter the amount you wish to redeem.
Step 3: Confirm the points has been redeemed.
How to Unshrink Cotton Fabric in 4 Easy Steps!
All you need:
Here is how to Unshrink Cotton Fabric:
Name of section |
Examples of questions |
WHO IS SPLIT |
What is Split? Who can use Split? Does Split charge fees? Is Split’s BNPL service Shariah Compliant? |
HOW DOES SPLIT INSTALMENTS WORK |
How do I pay with Split? Do I have to finish paying before I get my order? |
ORDERS AND REFUNDS |
If I pay using Split, can I refund my product? Is there a maximum amount for instalments? When will you charge my card? Can I pay my instalments earlier? |
TROUBLESHOOTING WITH SPLIT |
Why was my card declined? Can I choose 3 or more monthly instalments to pay instead of 50% now, 50% later? What happens if I pay late? |
WHO IS SPLIT
Q: Apa itu Split?
Your remaining instalment will be auto-deducted in exactly 30 days from the first day of purchase (don’t worry, we believe in 100% transparency and we’ll notify before any deduction).
A: Split adalah perkhidmatan pembayaran ansuran yang membolehkan Calaqisya memberi pilihan kepada anda untuk membayar hingga sebanyak tiga ansuran bulanan.
Baki ansuran anda akan dikurangkan secara automatik pada bulan berikutnya (jangan risau, kami yakin dengan ketelusan 100% dan kami akan memberitahu sebelum ada potongan).
Q: Siapa yang boleh menggunakan Split?
A: Penduduk Malaysia, Singapura dan Brunei yang berumur 18 tahun ke atas. Memiliki kad kredit atau debit.
Q: Adakah Split mengenakan yuran?
A: Split bebas digunakan oleh semua orang - tanpa faedah, tanpa yuran lewat, tanpa bayaran memproses atau apa-apa bayaran tersembunyi.
Q: Is Split’s BNPL service Shariah Compliant?
Q: Adakah perkhidmatan BNPL yang ditawarkan oleh Split ini Patuh Shariah?
A: Yes, Split instalments are officially certified Shariah Compliant by Masryef, a registered Shariah advisory company with the Securities Commission (SC).
A: Ya. Kaedah pembayaran ansuran yang ditawarkan oleh Split diklasifikasikan sebagai sekuriti yang patuh syariah. Ianya telah mendapat kelulusan dan diperakui oleh Masryef iaitu sebuah syarikat penasihat Syariah di bawah pengawasan Suruhanjaya Sekuriti (SC) Malaysia.
Q: What makes Split’s BNPL service Shariah Compliant?
Q: Apakah kriteria yang menjadikan perkhidmatan BNPL Split Patuh Syariah?
A: Split mengamalkan model perniagaan yang telus. Pelanggan tidak akan dikenakan sebarang faedah, caj bayaran lewat mahupun kos pemprosesan. Apa yang anda lihat, adalah apa yang anda bayar.
Q: Apakah yang dimaksudkan dengan pengesahan Pematuhan Shariah?
A: Pihak Masyref telah mengkaji dan memperakui bahawa model perniagaan operasi Split mematuhi garis panduan prinsip Shariah.
Para pelanggan boleh menggunakan Split dengan yakin kerana perkhidmatan beli sekarang bayar kemudian yang ditawarkan oleh Split adalah selaras dengan garis panduan yang dititik beratkan dalam agama Islam.
With your selected items at checkout, simply choose the “Split” payment method. Pilih item pilihan anda dan semasa pembayaran, pilih kaedah pembayaran "Split". STEP 2
Enter your details and pay with any local debit / credit card. You can choose to pay in up to 3 monthly instalments.
Masukkan maklumat anda dan bayar dengan kad debit / credit. Kamu boleh pilih hingga sebanyak tiga ansuran bulanan.
Purchase complete! For your reference, we’ll email you a summary of your instalment plan and when you have to pay the next instalment(s).
Pembelian selesai! Untuk rujukan anda, kami akan menghantar e-mel kepada anda ringkasan tentang pelan ansuran anda dan tarikh pembayaranan untuk bayar ansuran baki.
Q: Bilakah saya menerima pesanan? Adakah saya perlu menyelesaikan pembayaran sebelum mendapatkan produk saya?
A: Tidak perlu. Setelah ansuran pertama anda berjaya dibayar, Calaqisya akan memproses dan menghantar pesanan anda.
Q: Sekiranya saya membayar menggunakan Split, bolehkah saya memulangkan semula produk saya?
approve your refund, Split will return any instalments that has already been paid. T&C applies
A: Sudah tentu, hubungi Calaqisya melalui e-mel untuk pemulangan semula. Setelah kami meluluskan pembayaran balik anda, Split akan mengembalikan ansuran yang telah dibayar. T&C applies
Q: Berapa banyak produk yang saya dapat dalam SATU pelan ansuran? Adakah jumlah maksimum untuk ansuran?
A: Had maksimum untuk belian di dalam talian Calaqisya tidak melebihi RM2000.
Q: Bilakah kad saya akan dicaj secara automatik?
A: Kad anda akan auto-debit tepat satu bulan dari hari pertama pembelian. Contohnya, anda telah membayar ansuran pertama pada 1 Mei. Pembayaran anda yang seterusnya adalah pada 1 Jun. Anda juga boleh menyemak e-mel pengesahan anda dari Split.
Q: Bolehkah saya membayar ansuran lebih awal?
A: Sudah tentu! Anda boleh melakukannya di dashboard.paywithsplit.co dan klik “log masuk kali pertama”.
Q: Mengapa Split menolak kad saya?
A: Sebab yang mungkin termasuk jumlah kad yang tidak mencukupi atau bank anda mungkin menyekat transaksi e-dagang. Selain itu, pastikan anda tidak menggunakan kad prabayar, Split hanya menerima kad debit dan kredit.
Q: Apa yang berlaku apabila saya lewat lakukan pembayaran bulan depan?
A: Split tidak mengenakan sebarang bayaran lewat. Pastikan anda dapat membayar ansuran tepat pada waktunya, dan jika anda menghadapi kesukaran dalam pembayaran, hubungi khidmat pelanggan Split di [email protected]
Q: Berapa banyak rancangan ansuran Split yang dapat saya miliki pada satu masa?
A: Anda hanya boleh mempunyai 1 pelan ansuran dengan Split.
Q: Bolehkah saya mempunyai rancangan ansuran 4 atau 6 bulan?
A: Split hanya menawarkan pembayaran hingga sebanyak tiga ansuran bulanan untuk pesanan Calaqisya.