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CONTACT US

Estimated e-mail response time; 

  • Normal case;                              24 hr
  • Wrong item/colour/size & others; 3-7 working days
  • Return item;                               3-7 working days
  • Refund;                                      14  working days
  • Email after 3pm on Friday will be replied on the next working day

 
EMAIL: help@calaqisya.com

OPERATION HOURS: 

Monday - Friday     : 9 am - 5 pm

 

 

REGISTRATION

 

Q1: How do I register for an account?

Registration for an account is required in order to make a purchase at calaqisya.com.

Click Sign up/Login and fill in your particulars. By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

HOW TO ORDER

Follow the steps below to complete your order.

Step 1: Login / Register

If you have not created your account, click on “Register” button. Enter you information required and click on “Register” button. If you have register with us, click on the "Login" button to login.


Step 2 : Add your desired item to Cart

Choose your desire item, insert the quantity of the item and click on “Add to cart” button. 


Step 3: Checkout Out

 

Click on "Continue Shopping" to add more items into your cart. When you finish shopping click on “Checkout Now” to proceed with your purchase.


Step 4: Enter Shipping Address (For New Customer)

For new customer, click on the "Add Address" button to add your shipping address first before proceed to payment.


Step 5: Confirm Your Delivery Details

Before proceed to payment, kindly confirm your shipping address and if you wish to change your shipping address, click on the "Change Address" Button.
After you confirm your shipping address, choose your shipping option on the left and click on "Proceed to Checkout" to proceed your purchase.


Step 6: Choose your payment method

Before you choose your payment method, please verify all items & quantity are correctly shown in your shopping cart. 

If you have shopping points. Key in the existing point credit balance, if you have voucher code, key in the code, and click on "Redeem" button.

The Total Pay will auto deduct the shopping point value and voucher code value.

 

 

Confirm your billing and shipping address once again and then please choose your payment method and leave your comment if you have any. Finally, checked the box below and click on "Pay Now" button.


Step 7: Successfully proceed with your order

 

 

You have now successfully purchase your item. Once we have received your payment, we will arrange to deliver your items soonest possible.

LOCAL DELIVERY (WITHIN MALAYSIA)

 

Q1: What is the cost for shipping within Malaysia?

OUR SHIPPING FEE :

 Courier KL, SELANGOR & PUTRAJAYA West Malaysia East Malaysia
Ninjavan RM 7 RM8 RM13
              FREE DELIVERY FEE FOR PURCHASE ABOVE RM100 


Tracking numbers are emailed once posted.

 

Q2: How long does it take for my parcel to reach me?

We post all orders made from Monday to Friday.

Our courier service is a next day delivery service and makes deliveries Monday - Friday, excluding every Saturday and local public holidays (Malaysia). Orders made on Friday, after 3pm will only be shipped on Monday.

If customers do not receive their order within 3-7 working days, please contact help@calaqisya.com to track your order.

 

INTERNATIONAL DELIVERY (WORLDWIDE)

 

Q1: What are the international shipping methods?


Singapore orders will be shipped using NINJAVAN while the rest of the coutries will be shipped using ARAMEX. 

Country

Rate

FREE SHIPPING – MINIMUM ORDER

Semenanjung Malaysia

RM8

RM100

Sabah & Sarawak

RM10

RM100

Singapore

RM35

RM500

Brunei

RM35

RM500

Thailand

RM70

 

Australia

RM100

 

United Kingdom

RM100

 

Korea

RM100

 

New Zealand

RM100

 

United States

RM150

 

Russia

RM150

 

Netherlands

RM150

 

Germany

RM130

 

Saudi Arabia

RM120

 

Vietnam

RM80

 

Philippines

RM80

 

China

RM90

 

Canada 

RM150

 

India

RM90

 

Turkey

RM110

 

Indonesia

RM70

 RM500

Japan

RM110

 

Egypt

RM150

 

Utd. Arab Emirates

RM120

 

Norway 

RM200

 

France 

RM140

 

Qatar

RM186

 

For Singapore & Brunei, free shipping for purchase above RM500.


*If you cannot find your country in the list above, please email us at help@calaqisya.com, we will assist you from there.
Tracking numbers will be provided by email once order has been processed.

 

International Shipping Customs Duty

You'll be charged customs duty on parcels sent to your country if they are above a certain value :

 * The price paid for the items

 * Postage, packing and insurance 

 

1.Cala Qisya Returns Policy 

You have received an item ordered from the CALAQISYA online store (www.calaqisya.com) or any of our physical stores if you are not completely happy with it.

a) 14 days from arrival of package for local delivery.

b) 14 days from the appearance of the box for overseas delivery.

c) 30 days from arrival of package for those states that effected during CMCO 

 

YOU MAY RETURN FOR EXCHANGE:

• All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.

• All item(s) must be returned in the original selling condition and include the original product packaging, price tags, barcodes and labels.

• Items that are damaged, marked, or found to be manufacturing error is an acceptable and new topic in good condition or another item with its purchased value will be sent back to the customer (subject to stock availability).

• You will be responsible for paying the costs of shipping your item back to us.

 


YOU MAY NOT RETURN FOR EXCHANGE :

  • Accessories such as brooch (es), perfume(s), body wash (es), body mist(s), inner(s) and such are not returnable.
  • Pre-order & Backout order item(s).
  • Sale items or purchases made with discount coupons.
  • Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance unless it is found to be manufacturing error or faulty beforehand.

 

If we still received item like the said, we will send back to customer and customer will bear the postage. 

 

RETURN FOR EXCHANGE PROCESS:

 

ONLINE (www.calaqisya.com)

If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for changing to another/same item with same purchased value, store credit or full amount bank transfer. Return must be post back within:

a) 14 working days from arrival of package for local delivery.

b) 14 working days from arrival of package for overseas delivery.

c) 30 days from arrival of package for those states that effected during CMCO (Selangor, WP Kuala Lumpur, Putrajaya, Sabah)

d) We will post it to you if the size you requested still available once we received the return parcel. If the sizes already sold out, we will give you voucher code with the same amount & you can use it for the next purchase.

e) Item(s) purchased from online can be exchanged with ONLINE and also through our outlets ; Central i-City, Johor Bahru & Ipoh. Customer must first email us for acknowledgement & stock arrangement.

f) Our working hours are on weekdays from 9 am to 5 pm except during Selangor & National Public Holidays. Emails sent outside these hours will be replied on the next working day. Rest assured any enquiries will be answered. Email can be sent to help@calaqisya.com.

g) For all orders with missing, defect or wrong item, email us again at help@calaqisya.com with your order id (#XXXXXX) using subject header "Missing, Defect & Wrong". We will advise and help you accordingly. 

 

Refund & Voucher Code

 

Customer can choose voucher code or refund.

Customer will get their full refund in the event of :

  • Customer received parcel with missing item(s), faulty item(s).
  • Cancelled order with valid reason
  • Item (s) ordered is out of stock.
  • ‘Special case’ request which will be reviewed and finalized by management.
  • It will take maximum 14 working days to process
  • Voucher code valid for ONE time redeem ONLY.

 

To check the return and refund status, you may contact our customer care center via email at help@calaqisya.com.

 

STORE

1. If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange only.

a) Item(s) purchased must be presented at the cashier counter.

b) Item(s) return or exchange must be at the purchased outlet ONLY.


2. Cancellation by Customer (Non-Faulty Product).

No cancellation fees shall be applicable with NO valid reasons. fees shall be applicable.



3. Cancellation by Customer (Faulty Product)


All product descriptions, information and measurement posted in the website are provided to help customer choose their perfect fits.

Product image as seen on the Site may slightly differ from the actual product that you receive due to photoshoot lighting, editing & screen resolution.

If the item you receive is faulty, please contact our Online Department team and provide your order ID, photo of the faulty and reason for return. We will reply to your email and ask whether you require a refund or a replacement.

Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.

 

4. Defective / Faulty Items

 

This is a mightily embarrassing and we will have them all covered. We are really sorry and will make it up to you in any possible ways! Please drop us an email with the following details:

  • Order ID (#XXXXXX)
  • The matter of the issue (defective/faulty)
  • Pictures or videos, whichever applicable
  • Opt for Full Refund / Exchange with same value item (s). Please provide your banking details to ease the refund processes.

 

5. Refund

 

Customer will get their full refund in the event of :

  • Customer received parcel with missing item(s), faulty item(s).
  • Cancelled order with valid reason
  • Item (s) ordered is out of stock.
  • ‘Special case’ request which will be reviewed and finalized by management.
  • It will take maximum 14 working days to process

 

6. Product Guarantee

 

We heard you and always prioritize our customers. All normal price items are now provided with special product guarantee.

Product(s) is promised guarantee to be delivered on time from the processing date (max 2 days transit time for local & 5 days transit time for international). However, this treatment is not applicable during peak season and big sale campaign.

Product(s) is promised guarantee to be in the perfect condition as advertised. We are very concern on every cents spent.

In the event of you experienced delay delivery, we will extend your return/exchange period to another two (2) days and you can opt for apology store credit for your next purchase.

 

 

 

 

 

REWARD POINTS REDEMPTION GUILD

 

Step 1: Check how many shopping points balance available in you account.

Step 2: Enter total how much you wish to redeem.

 

Step 3: Confirm the points has been redeemed.

How to Unshrink Cotton Fabric in 4 Easy Steps!

 

All you need:

  • baby shampoo or soft conditioner
  • lukewarm water
  • bucket/ bowl

 

Here is how to Unshrink Cotton Fabric:

  1. Fill up a bucket/bowl of lukewarm water. Make sure it's not too hot.
  2. Add in 1 tablespoon of soft hair conditioner or baby shampoo.
  3. Soak the piece of fabric for 30 minutes and gently stretch the piece of clothing back to its original shape.
  4. Hand wash to rinse out the conditioner and hang to dry.
  • Contact Us
  • Registration
  • Making An Order
  • Local Delivery (Within Malaysia)
  • International Delivery (Worldwide)
  • Return And Exchange
  • Reward Point Redemption
  • Unshrink Cotton Fabric