1.Cala Qisya Returns Policy
You have received an item ordered from the CALAQISYA online store (www.calaqisya.com) or any of our physical stores if you are not completely happy with it.
a) 14 days from arrival of package for local delivery.
b) 14 days from the appearance of the box for overseas delivery.
YOU MAY RETURN FOR EXCHANGE:
• All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
• All item(s) must be returned in the original selling condition and include the original product packaging, price tags, barcodes and labels.
• Items that are damaged, marked, or found to be manufacturing error is an acceptable and new topic in good condition or another item with its purchased value will be sent back to the customer (subject to stock availability).
• You will be responsible for paying the costs of shipping your item back to us.
YOU MAY NOT RETURN FOR EXCHANGE :
- Accessories such as brooch (es), perfume(s), body wash (es), body mist(s), inner(s) and such are not returnable.
- Pre-order & Backout order item(s).
- Sale items or purchases made with discount coupons.
- Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance unless it is found to be manufacturing error or faulty beforehand.
If we still received item like the said, we will send back to customer and customer will bear the postage.
RETURN FOR EXCHANGE PROCESS:
If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for changing to another/same item with same purchased value, store credit or full amount bank transfer. Return must be post back within:
a) 14 working days from arrival of package for local delivery.
b) 14 working days from arrival of package for overseas delivery.
c) We will post it to you if the size you requested still available once we received the return parcel. If the sizes already sold out, we will give you voucher code with the same amount & you can use it for the next purchase.
d) Item(s) purchased from online can be exchanged with ONLINE and also through our outlets ; Central i-City, Johor Bahru & Ipoh. Customer must first email us for acknowledgement & stock arrangement.
e) Our working hours are on weekdays from 9am to 5pm except during Selangor & National Public Holidays. Emails sent outside these hours will be replied on the next working day. Rest assured any enquiries will be answered. Email can be sent to firstname.lastname@example.org.
f) For all orders with missing, defect or wrong item, email us again at email@example.com with your order id (#XXXXXX) using subject header "Missing, Defect & Wrong". We will advise and help you accordingly.
To check the return and refund status, you may contact our customer care center via email at firstname.lastname@example.org.
If the return tag is still attached and item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange only.
a) Item(s) purchased must be presented at the cashier counter.
b) Item(s) return or exchange must be at the purchased outlet ONLY.
2. Cancellation by Customer (Non-Faulty Product).
No cancellation fees shall be applicable with NO valid reasons. fees shall be applicable.
3. Cancellation by Customer (Faulty Product)
All product descriptions, information and measurement posted in the website are provided to help customer choose their perfect fits.
Product image as seen on the Site may slightly differ from the actual product that you receive due to photoshoot lighting, editing & screen resolution.
If the item you receive is faulty, please contact our Online Department team and provide your order ID, photo of the faulty and reason for return. We will reply to your email and ask whether you require a refund or a replacement.
Upon receiving the product, we will examine it and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.
4. Defective / Faulty Items
This is a mightily embarrassing and we will have them all covered. We are really sorry and will make it up to you in any possible ways! Please drop us an email with the following details:
- Order ID (#XXXXXX)
- The matter of the issue (defective/faulty)
- Pictures or videos, whichever applicable
- Opt for Full Refund / Exchange with same value item (s). Please provide your banking details to ease the refund processes.
Customer will get their full refund in the event of :
- Customer received parcel with missing item(s), faulty item(s).
- Cancelled order with valid reason
- Item (s) ordered is out of stock.
- ‘Special case’ request which will be reviewed and finalized by management.
- It will take maximum 14 working days to process
6. Product Guarantee
We heard you and always prioritize our customers. All normal price items are now provided with special product guarantee.
Product(s) is promised guarantee to be delivered on time from the processing date (max 2 days transit time for local & 5 days transit time for international). However, this treatment is not applicable during peak season and big sale campaign.
Product(s) is promised guarantee to be in the perfect condition as advertised. We are very concern on every cents spent.
In the event of you experienced delay delivery, we will extend your return/exchange period to another two (2) days and you can opt for apology store credit for your next purchase.