Cala Qisya Returns Policy
You have received an item ordered from the CALAQISYA online store (www.calaqisya.com) or any of our physical stores if you are not completely happy with it.
a) 30 days from arrival of package for local delivery.
b) 30 days from the appearance of the box for overseas delivery.
YOU MAY RETURN FOR EXCHANGE:
• All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
• All item(s) must be returned in the original selling condition and include the original product packaging, price tags, barcodes and labels.
• Items that are damaged, marked, or found to be manufacturing error is a good and new topic in good condition, or another item with its purchased value will be sent back to the customer (subject to stock availability).
• You will be responsible for paying the costs of shipping your item back to us.
YOU MAY NOT RETURN FOR EXCHANGE:
Accessories such as brooch (es), perfume(s), body wash (es), body mist(s), inner(s) and such are not returnable.
Pre-order & Backout order item(s).
Sale items or purchases made with discount coupons.
Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance unless it is found to be manufacturing error or faulty beforehand.
If we still received item like the said, we will send back to customer and customer will bear the postage.
RETURN FOR EXCHANGE PROCESS:
If the return tag is still attached and the item is in an unwashed, unaltered, and unworn condition, returns will be accepted for changing to another/same item with same purchased value, store credit or full amount bank transfer. Return must be posted back within:
a) 30 working days from arrival of package for local delivery.
b) 30 working days from arrival of package for overseas delivery.
c) We will post it to you if the size you requested still available once we received the return parcel. If the sizes already sold out, we will give you voucher code with the same amount & you can use it for the next purchase.
d) Item(s) purchased from online can be exchanged with ONLINE and through our outlets; Central i-City, Johor Bahru & Ipoh. Customer must first email us for acknowledgement & stock arrangement.
e) Our working hours are on weekdays from 9 am to 5 pm except during Selangor & National Public Holidays. Emails sent outside these hours will be replied on the next working day. Rest assured any enquiries will be answered. Email can be sent to [email protected].
f) For all orders with missing, defect or the wrong item, email us again at [email protected] with your order id (#XXXXXX) using subject header "Missing, Defect & Wrong". We will advise and help you accordingly.
To check the return and refund status, you may contact our customer care centre via email at [email protected]
If the return tag is still attached and the item is in an unwashed, unaltered, and unworn condition, returns will be accepted for product exchange only.
a) Item(s) purchased must be presented at the cashier counter.
b) Item(s) return or exchange must be at the purchased outlet ONLY.
Cancellation by Customer (Non-Faulty Product).
No cancellation fees shall be applicable with NO valid reasons. Payments shall be applicable.
Cancellation by Customer (Faulty Product)
All product descriptions, information and measurement posted on the website are provided to help customer choose their perfect fits.
Product image, as seen on the Site, may slightly differ from the actual product that you receive due to photoshoot lighting, editing & screen resolution.
If the item you receive is faulty, please contact our Online Department team and provide your order ID, photo of the false and reason for return. We will reply to your email and ask whether you require a refund or a replacement.
Upon receiving the product, we will examine it, and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.
Defective / Faulty Items
This is a mightily embarrassing and we will have them all covered. We are sorry and will make it up to you in any possible ways! Please drop us an email with the following details:
Order ID (#XXXXXX)
The matter of the issue (defective/faulty)
Pictures or videos, whichever applicable
Opt for Full Refund / Exchange with same value item (s). Please provide your banking details to ease the refund processes.
Customer will get their full refund in the event of :
The customer received a parcel with a missing item(s), faulty item(s).
Cancelled order with a valid reason
Item (s) ordered is out of stock.
‘Special case’ request, which will be reviewed and finalised by management.
It will take a maximum of 14 working days to process
We heard you and always prioritised our customers. All regular price items are now provided with a unique product guarantee.
Product(s) is promised to be delivered on time from the processing date (max two days transit time for local & 5 days transit time for international). However, this treatment is not applicable during peak season and big sale campaign.
Product(s) is promised guarantee to be in the perfect condition as advertised. We are very concern about every cent spent.
If you experienced delay delivery, we would extend your return/exchange period to another two (2) days, and you can opt for apology store credit for your next purchase.